Create a Support Ticket
Your ticket has been created
Reference #0. We will reply to the email address you gave.
Support — common questions
How quickly will I get a reply?
Tickets are answered by email, usually within one working day. You get a ticket number on screen as soon as you send the form — quote it in any follow-up.
What should I include in my ticket?
Your paper’s Registration ID if you have one, the email address you used when submitting, and a short description of what you need. That lets the editorial office find your record without asking you again.
Can I check my ticket status here?
No. For your privacy this page only creates tickets — nobody can look a ticket up by its number. The reply comes to the email address you entered.
Is there a limit on how many tickets I can raise?
Yes. To keep the queue free of spam, each connection can raise a small number of tickets. If the form says it is closed for your connection, email [email protected] instead and we will pick it up from there.
Is support free?
Yes. Raising a ticket costs nothing. The only charge the journal makes is the publication charge, invoiced after your paper is accepted.
Looking for something else? See the FAQ, Contact Us or the publication guidelines.
What to include in your ticket
- Your paper’s Registration ID, if you have one — it finds your record at once.
- The email address you submitted with, so the reply reaches the right inbox.
- One or two sentences on what you need: status, payment, certificate, correction or something else.
- For a payment query: the date, the amount and the transaction ID.
- For a correction: the paper ID and the exact text to change.
- Nothing confidential beyond that — never send card or bank passwords.
What happens after you send it
- Ticket number on screenThe form confirms the reference at once; quote it in any follow-up.
- The editorial office reads itYour ticket is matched to your paper record by the Registration ID or email you gave.
- A reply by emailThe answer comes to the address you entered; tickets are never looked up online, so nobody else can read yours.
